Background

AI Powered Call Center
Quality Assurance Software

The all in one contact center quality assurance software to monitor, score, and coach agents automaticallyβ€” saving hours of manual review.

The TrackAgent Difference

Stop Wasting Hours on Manual Call Reviews

Traditional call center monitoring is slow, inconsistent, and misses key insights. Our AI tool delivers instant conversation scores, compliance checks, and coaching recommendations in minutes.

TrackAgent AI call monitoring demo showing analytics and performance metrics
Our Clients

Trusted by Call Centers Worldwide

5.0 rating from 50 call centers improving agent performance with AI powered training and monitoring.

brand logoEchoConnect
brand logoPulseCX
brand logoServeIQ
brand logoEngageLine
brand logoClarityDesk
Why Trackagent.ai

AI Powered Call Center Solutions

Transform your call center operations with intelligent agent monitoring, personalized training, and comprehensive performance analytics powered by advanced AI technology.

Smart Team Organization
& Management

Organize your call center teams efficiently with intelligent role assignments, skill-based routing, and hierarchical management structures. Track team performance and optimize resource allocation in real-time.

What Set Us Apart

Our Features

Monitor every call, coach every agent, and optimize every interaction with AI-powered quality assurance.

Custom AI Evaluation Forms

Custom AI Evaluation Forms

Create personalized evaluation forms with your own questions like "Did the agent accurately explain eligibility, pricing, terms, and conditions?"

Seamless CRM and System Integration

Seamless CRM and System Integration

Connect TrackAgent.ai with your existing call center systems, CRM platforms, and communication tools........

AI-Powered Training and Coaching

AI-Powered Training and Coaching

Deliver personalized training programs based on individual agent performance data.

Platform Capabilities

Transform your call center
with TrackAgent.ai

Automate quality assurance, boost agent performance, and ensure complianceβ€”all from one intelligent platform

1

Call Monitoring

AI-powered real-time call monitoring with sentiment analysis and quality scoring.

2

Performance Analytics

Comprehensive dashboards showing agent metrics, trends, and KPIs in real-time.

3

Training Modules

Personalized AI-driven training programs tailored to individual agent needs.

4

Customer Insights

Deep customer behavior analysis to improve satisfaction and retention rates.

5

Compliance Tracking

Automated compliance monitoring with detailed audit trails and reporting.

6

ROI Optimization

Maximize call center ROI with data-driven insights and performance optimization.

Pricing

AI Call Evaluation Pricing

Simple, transparent pricing at $1 per evaluation. No hidden fees.

Calculate Your Cost

20 calls per month

What's Included:

AI-powered call evaluation
Real-time quality scoring
Performance analytics
Compliance monitoring
Custom scoring models
24/7 support
Team Monitoring Dashboard
Dedicated Account Manager
AI Training and Onboarding
Custom Integrations
Role Play

Calculate Your Cost

Monthly:$20.00

6 Month Contract Price:

10% OFF

$108.00

($18.00 per month)

12 Month Contract Price:

20% OFF

$192.00

($16.00 per month)

Cost per Evaluation:$1.00

Start your 30-day free trial.

Join over 50+ call centers already growing with trackagent.ai

Schedule Demo

Frequently Asked Questions

Implementation typically takes 2-5 business days depending on your call center size and existing systems. Our team provides full setup support and training to ensure smooth integration with minimal disruption to your operations.

What Users Are Saying

TrackAgent.ai transformed our call center operations completely. We reduced average call handling time by 35% and improved customer satisfaction scores significantly. The AI insights help us identify training needs instantly.

πŸ‘©β€πŸ’Ό
Sarah Johnson
Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

πŸ‘¨β€πŸ’Ό
Michael Rodriguez
Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

πŸ‘©β€πŸ’Ό
Lisa Chen
CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

πŸ‘¨β€πŸ’Ό
David Park
VP of Operations

TrackAgent.ai transformed our call center operations completely. We reduced average call handling time by 35% and improved customer satisfaction scores significantly. The AI insights help us identify training needs instantly.

πŸ‘©β€πŸ’Ό
Sarah Johnson
Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

πŸ‘¨β€πŸ’Ό
Michael Rodriguez
Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

πŸ‘©β€πŸ’Ό
Lisa Chen
CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

πŸ‘¨β€πŸ’Ό
David Park
VP of Operations

TrackAgent.ai transformed our call center operations completely. We reduced average call handling time by 35% and improved customer satisfaction scores significantly. The AI insights help us identify training needs instantly.

πŸ‘©β€πŸ’Ό
Sarah Johnson
Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

πŸ‘¨β€πŸ’Ό
Michael Rodriguez
Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

πŸ‘©β€πŸ’Ό
Lisa Chen
CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

πŸ‘¨β€πŸ’Ό
David Park
VP of Operations
Get Started

Ready to revolutionize your call center?

Join thousands of call centers using AI to boost agent performance and customer satisfaction.

Schedule Demo
Call center agent with headset

Have any question for us?

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