What's New

Product Updates

Stay up to date with the latest features, improvements, and announcements from TrackAgent.ai

January 2026

v2.5.0

New Feature

AI-Powered Sentiment Analysis

Our new sentiment analysis feature uses advanced AI to detect customer emotions in real-time, helping agents respond more effectively.

Key Highlights

✓Real-time emotion detection
✓Sentiment trend analysis
✓Agent coaching recommendations

December 2025

v2.4.0

Improvement

Performance Dashboard Redesign

We've completely redesigned the performance dashboard with improved visualizations and faster load times.

Key Highlights

✓Enhanced data visualizations
✓3x faster dashboard loading
✓Customizable widgets

November 2025

v2.3.0

Security

Enhanced Security & Compliance

New security features and compliance tools to help you meet industry standards and protect sensitive data.

Key Highlights

✓SOC 2 Type II compliance
✓Advanced encryption
✓Audit trail improvements

October 2025

v2.2.0

Performance

Lightning-Fast Call Processing

Optimized our backend infrastructure to process and analyze calls 50% faster than before.

Key Highlights

✓50% faster processing
✓Reduced latency
✓Improved transcription accuracy

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+5K

Analysed weekly calls

12hrs

average review time saved per week

98%

accuracy in performance scoring

What Users Are Saying

TrackAgent.ai transformed our call center operations completely. We reduced average call handling time by 35% and improved customer satisfaction scores significantly. The AI insights help us identify training needs instantly.

👩‍💼

Sarah Johnson

Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

👨‍💼

Michael Rodriguez

Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

👩‍💼

Lisa Chen

CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

👨‍💼

David Park

VP of Operations

👩‍💼

Sarah Johnson

Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

👨‍💼

Michael Rodriguez

Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

👩‍💼

Lisa Chen

CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

👨‍💼

David Park

VP of Operations

👩‍💼

Sarah Johnson

Call Center Operations Manager

The real-time agent monitoring and personalized training recommendations have been game-changers. Our first-call resolution rate improved by 40% within just three months of implementation.

👨‍💼

Michael Rodriguez

Customer Service Director

TrackAgent.ai's compliance monitoring features ensure we meet all regulatory requirements effortlessly. The automated quality scoring saves our supervisors hours of manual work every week.

👩‍💼

Lisa Chen

CEO, Bright Visions Inc

Implementation was seamless, and the ROI was visible within weeks. Our team's productivity increased by 50%, and customer complaints decreased significantly.

👨‍💼

David Park

VP of Operations

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