We started TrackAgent.ai because we saw first-hand how much time call center teams were losing to manual quality reviews — and how little of that effort was actually improving agent performance.
Quality assurance in call centers has been stuck in the past for decades — supervisors manually sampling a fraction of calls, writing notes in spreadsheets, and hoping the feedback reaches agents in time to matter.
TrackAgent.ai changes that. Our platform automatically monitors every call, scores agent performance against your criteria, flags compliance issues in real time, and delivers personalised coaching — so your team spends less time reviewing and more time improving.
Traditional QA catches maybe 5% of calls. We built AI that covers 100% — and makes every single one count.
The TrackAgent.ai Team
Founders & Engineers
50+
Call centers running on TrackAgent.ai
5K+
Calls analyzed every week
12hrs
Saved per supervisor, per week
98%
Accuracy in AI performance scoring
We hold ourselves to a 98%+ accuracy standard in performance scoring. Every metric we surface needs to be something a manager can act on with confidence.
Call center supervisors are drowning in manual review work. We exist to give that time back — every feature is built to eliminate busywork and surface what matters immediately.
Behind every call center metric is a person trying to do their job well. We build coaching tools that help agents improve — not just software that monitors and scores them.
Black-box scores don't help anyone improve. Every AI decision in TrackAgent.ai comes with a clear reason — so supervisors understand why a call was flagged and agents know exactly what to change.
We don't believe a powerful tool should require a long implementation. TrackAgent.ai connects to your existing phone system and CRM in days, not months.
Whether you run a 10-seat team or a 500-agent operation, TrackAgent.ai handles the volume without slowing down — analyzing thousands of calls weekly in real time.
Most contact centers review fewer than 5% of calls — chosen at random, scored inconsistently, and fed back to agents days or weeks later. The result? Compliance gaps go unnoticed, coaching is generic, and supervisors burn out on admin work.
100% call coverage — not random samples
Consistent AI scoring against your own criteria
Real-time compliance flagging
Personalised coaching delivered instantly
of calls reviewed
feedback speed
scoring method
agent coaching
Join over 50+ call centers already growing with trackagent.ai
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